Table Table 4 Growth that compounds 4 September 2026

Cross-Functional RACI Governance Matrix

Onboarding & TTV Lifecycle Activity	Account Executive (Sales)	Implementation Engineer	Customer Success (CSM)	Product & Eng	Executive Sponsor / CCO
Business Case & Milestone Handoff	Accountable	Informed	Responsible	Informed	Informed
Technical Integration & Data Sync	Informed	Accountable	Consulted	Responsible (Bugs)	Informed
First Value Milestone Verification	Informed	Responsible	Accountable	Informed	Informed
Executive Kickoff Alignment	Responsible	Consulted	Accountable	Informed	Consulted
Onboarding Stall Escalation	Consulted	Responsible	Accountable	Informed	Responsible
Transition to Ongoing Account CS	Informed	Consulted	Accountable	Informed	Informed
Post-Onboarding Retrospective	Consulted	Responsible	Accountable	Consulted	Informed

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Source: Table from this essay. Sources and interpretation are given in the article.

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What is time to value?

Time to value measures the elapsed duration from purchase to observable customer benefit. Distinguish technical completion from value realization.

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APA 7

Isoglu, S. (2026). Cross-Functional RACI Governance Matrix [Table]. isoglu.com. https://isoglu.com/insights/exhibits/isoglu-2026-what-is-time-to-value-fig06/

BibTeX

@misc{isoglu-2026-what-is-time-to-value-fig06,
  author = {Isoglu, Sinan},
  title = {{Cross-Functional RACI Governance Matrix}},
  year = {2026},
  howpublished = {Table 4, isoglu.com},
  url = {https://isoglu.com/insights/exhibits/isoglu-2026-what-is-time-to-value-fig06/},
  note = {From the essay {What is time to value?}}
}

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