Table 34 Sept 2026From “What is gross revenue retention?”

Cross-Functional RACI Governance Matrix

Table 3Cross-Functional RACI Governance Matrix

Operational activity	Customer Success	Sales / Account Execs	Product & Engineering	RevOps & Deal Desk	CFO & Finance
Early Churn Risk Identification	Accountable	Consulted	Informed	Responsible	Informed
Renewal Negotiation & Closing	Accountable	Consulted	Informed	Consulted	Informed
Pricing Concession Approvals	Consulted	Informed	Informed	Accountable	Responsible
Product Defect Escalation	Responsible	Informed	Accountable	Informed	Informed
Cohort ARR Reconciliations	Informed	Informed	Informed	Responsible	Accountable
Post-Mortem Churn Reviews	Responsible	Consulted	Consulted	Accountable	Informed

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Source: Table from this essay. Sources and interpretation are given in the article.

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From the essay

Growth that compounds

What is gross revenue retention?

Gross revenue retention measures preserved recurring revenue without expansion. Isolate contraction and churn before expansion masks cohort decay.

4 Sept 2026

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Isoglu, S. (2026). Cross-Functional RACI Governance Matrix [Table]. isoglu.com. https://isoglu.com/insights/exhibits/isoglu-2026-what-is-gross-revenue-retention-fig05/

BibTeX

@misc{isoglu-2026-what-is-gross-revenue-retention-fig05,
  author = {Isoglu, Sinan},
  title = {{Cross-Functional RACI Governance Matrix}},
  year = {2026},
  howpublished = {Table 3, isoglu.com},
  url = {https://isoglu.com/insights/exhibits/isoglu-2026-what-is-gross-revenue-retention-fig05/},
  note = {From the essay {What is gross revenue retention?}}
}

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  <figcaption>Table 3: Cross-Functional RACI Governance Matrix. Source: Table from this essay. Sources and interpretation are given in the article. <a href="https://isoglu.com/insights/exhibits/isoglu-2026-what-is-gross-revenue-retention-fig05/">View exhibit</a>.</figcaption>
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