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Table Table 1 Go-to-market & pricing

What determines perceived price fairness?

QuestionWhat it asksCommon mistake
ReferenceCompared with which prior price, alternative, cost, or norm?Calling the new price unfair without naming the comparison
Seller entitlementWhich cost, service, risk, or margin claim does the seller present?Treating any cost increase as self-validating
Buyer entitlementWhich prior terms, service level, or expectation does the buyer believe should continue?Treating the buyer's reference as the only economic fact
ProcessWas the rule disclosed, consistent, timely, and open to explanation?Assuming a true cost makes an opaque process fair

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Reference & Evidence

Source: Table from this essay. Sources and interpretation are given in the article.