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Figure 1From “What are unit economics?”

The unit economics component card

Map revenue, variable cost to serve, acquisition expenditure, and recovery timing to evaluate commercial viability.

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Figure 1The unit economics component card

ComponentDefinition and boundaryMetric formulaFailure mode if miscalculatedGovernance remedy
Atomic UnitFundamental economic objectContracted customer accountInconsistent unit definition across quartersStandardize definition by customer tier
Unit Revenue (ARPU)Net recurring cash inflowAnnualized Contract Value (ACV)Booking value confused with cash collectedDeduct discounts, refunds, and uncollected bad debt
Cost to Serve (CTS)Variable hosting, APIs, CS laborCloud infrastructure + APIs + SupportVariable costs hidden in corporate SG&AStrict allocation of customer-facing operational labor
Contribution Margin %Net cash per revenue dollar$(\text{ARPU} - \text{CTS}) / \text{ARPU}$GAAP gross margin substituted for contributionCalculate contribution margin at account cohort level
Acquisition Cost (CAC)Fully loaded commercial costTotal Sales & Marketing / New LogosOmitting sales management, travel, and toolingInclude fully burdened compensation and overhead
Payback HorizonMonths required to recover CAC$\text{CAC} / (\text{Monthly ARPU} \times \text{CM}\%)$Payback calculated on gross revenueEnforce contribution cash payback threshold (< 14 months)

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Source: Author's commercial governance framework grounded in customer valuation and profitability literature from Gupta et al. (2004), Mulhern (1999), and Reinartz and Kumar (2000).

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APA 7

Isoglu, S. (2026). The unit economics component card [Figure]. isoglu.com. https://isoglu.com/insights/exhibits/isoglu-2026-what-are-unit-economics-fig01/

BibTeX
@misc{isoglu-2026-what-are-unit-economics-fig01,
  author = {Isoglu, Sinan},
  title = {{The unit economics component card}},
  year = {2026},
  howpublished = {Figure 1, isoglu.com},
  url = {https://isoglu.com/insights/exhibits/isoglu-2026-what-are-unit-economics-fig01/},
  note = {From the essay {What are unit economics?}}
}
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<figure>
  <a href="https://isoglu.com/insights/exhibits/isoglu-2026-what-are-unit-economics-fig01/">
    <img src="https://isoglu.com/social/isoglu-2026-what-are-unit-economics-fig01.png" alt="Figure 1: The unit economics component card" width="3200" height="2400">
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  <figcaption>Figure 1: The unit economics component card. Source: Author&#39;s commercial governance framework grounded in customer valuation and profitability literature from Gupta et al. (2004), Mulhern (1999), and Reinartz and Kumar (2000). <a href="https://isoglu.com/insights/exhibits/isoglu-2026-what-are-unit-economics-fig01/">View exhibit</a>.</figcaption>
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