Figure 14 Oct 2026From “Implementation backlog: delivery capacity governs new sales”

Implementation backlog: delivery capacity checks before commercial intake

Check skill-specific delivery capacity and protected commitments before choosing an implementation backlog intake path.

Figure 1Implementation backlog: delivery capacity checks before commercial intake

Path	Opportunity	Capacity test	Choice	Failure condition
Q1: Standard intake	Repeatable scope, viable margin	Required skills fit a confirmed slot without displacing protected work	Accept scope and dates at agreed terms	A standard label hides a specialist dependency
Q2: Priority rush	Valuable urgent work	Verified extra capacity covers delivery and supervision	Price incremental cost and, if appropriate, a priority fee	The binding skill remains unavailable
Q3: Scheduled deferral	Viable work that cannot fit now	Later slot and customer readiness are confirmed	Agree later start, dependencies and billing	The slot is speculative or unacceptable
Q4: Scope gating or refusal	Weak economics or unresolvable demand	Reduced scope fits, or an agreed partner has capacity and viable economics	Re-scope, route by agreement or refuse	Partner supervision still needs the unavailable skill

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Source: Author decision aid. Maglaras and Meissner (2006) inform the pricing/allocation distinction. Steinhoff et al. (2025) provide bounded evidence on add-on bundles and stage-specific retention, not individual project requirements. No empirical thresholds or validated policy effects claimed

PNG4:3, 1600 × 1200, with the title, the source line and the attribution set in the image isoglu-2026-implementation-backlog-is-a-delivery-capacity-constraint-fig01.png

Source and evidence

Each line names a claim related to this exhibit, its source, and how it was checked.

A MM06-C2 Two variants, not one: "We consider two well-studied variants of this problem." Price-setting under market power and capacity control at fixed prices are distinct variantsmaglaras-meissner-2006-dynamic-pricing-revenue-management
A SKKP25-C1 The study is stage-specific: "the positive effects of add-on bundling may not manifest in the initial relational stage of customer onboarding". The 74,871-contract single-provider 2015-2018 field study concerns actual deployment, not a waiting queue. Add-on count is negatively associated with retention at deployment completion, richer telesupport moderates the association, and product-supporting versus customer-supporting add-ons differ. Single-provider/endogeneity limits apply; no provider-utilization or pre-kickoff churn curve is estimated.Steinhoff, Kim, Kanuri & Palmatier (2025)
B V01BACK-OWN-C3 A feasibility check by skill and period precedes four intake paths: standard, verified additional capacity, later slot, scope limitation/refusalAuthor decision aid; local validation is required
B V01BACK-OWN-C6 All article scenario numbers are constructed by the author, with specified units and assumptions, not observed outcomes or simulationsAuthor-created examples; no client data or empirical estimates

Grades: A, verified against the printed page of the primary source · B, primary source, text layer only · C, authoritative secondary · D, reported.

From the essay

Revenue operations & AI

Implementation backlog: delivery capacity governs new sales

When implementation work exceeds available delivery hours, use a capacity check to accept, defer, re-scope or refuse new contracts.

4 Oct 2026

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APA 7

Isoglu, S. (2026). Implementation backlog: delivery capacity checks before commercial intake [Figure]. isoglu.com. https://isoglu.com/insights/exhibits/isoglu-2026-implementation-backlog-is-a-delivery-capacity-constraint-fig01/

BibTeX

@misc{isoglu-2026-implementation-backlog-is-a-delivery-capacity-constraint-fig01,
  author = {Isoglu, Sinan},
  title = {{Implementation backlog: delivery capacity checks before commercial intake}},
  year = {2026},
  howpublished = {Figure 1, isoglu.com},
  url = {https://isoglu.com/insights/exhibits/isoglu-2026-implementation-backlog-is-a-delivery-capacity-constraint-fig01/},
  note = {From the essay {Implementation backlog: delivery capacity governs new sales}}
}

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<figure>
  <a href="https://isoglu.com/insights/exhibits/isoglu-2026-implementation-backlog-is-a-delivery-capacity-constraint-fig01/">
    <img src="https://isoglu.com/social/isoglu-2026-implementation-backlog-is-a-delivery-capacity-constraint-fig01.png" alt="Figure 1: Implementation backlog: delivery capacity checks before commercial intake" width="3200" height="2400">
  </a>
  <figcaption>Figure 1: Implementation backlog: delivery capacity checks before commercial intake. Source: Author decision aid. Maglaras and Meissner (2006) inform the pricing/allocation distinction. Steinhoff et al. (2025) provide bounded evidence on add-on bundles and stage-specific retention, not individual project requirements. No empirical thresholds or validated policy effects claimed. <a href="https://isoglu.com/insights/exhibits/isoglu-2026-implementation-backlog-is-a-delivery-capacity-constraint-fig01/">View exhibit</a>.</figcaption>
</figure>