Table 36 Sept 2026From “What is lead routing? Assignment is a measurement boundary”

What does a routing worksheet look like?

Table 3What does a routing worksheet look like?

Lead ID	Eligibility (rule)	Rule and capacity state	Effective assignment	Response event and reassignment	Day-30 outcome
L-01	Eligible (R2)	R2 / Open	AE-Alpha (direct)	4 hours / None	Won (opportunity created)
L-02	Eligible (R2)	R2 / Full to fallback	AE-Beta (fallback)	14 hours / Reassigned from queue A	Lost (opportunity created)
L-03	Eligible (R2)	R2 / Open	AE-Gamma (direct)	18 hours / None	Canceled (opportunity created)
L-04	Eligible (R2)	R2 / Open	AE-Alpha (direct)	36 hours (over 24-hour window) / None	No opportunity
L-05	Eligible (R2)	R2 / Full to fallback	AE-Gamma (fallback)	48 hours (over 24-hour window) / Reassigned	Lost (opportunity created)
L-06	Excluded	Not applicable (outside geo rule)	Unassigned	None	Excluded from denominator

Swipe or scroll horizontally if the table is wider than your screen.

Source: Table from this essay. Sources and interpretation are given in the article.

PNG4:3, 1600 × 1200, with the title, the source line and the attribution set in the image isoglu-2026-what-is-lead-routing-fig04.png

From the essay

Revenue operations & AI

What is lead routing? Assignment is a measurement boundary

Lead routing assigns an eligible lead to an owner or queue. The rule, capacity state, response event, and outcome window make it reviewable.

6 Sept 2026

Read the essay

This exhibit belongs to an essay: the numbers live here, the argument lives there.

Cite or embed

APA 7

Isoglu, S. (2026). What does a routing worksheet look like? [Table]. isoglu.com. https://isoglu.com/insights/exhibits/isoglu-2026-what-is-lead-routing-fig04/

BibTeX

@misc{isoglu-2026-what-is-lead-routing-fig04,
  author = {Isoglu, Sinan},
  title = {{What does a routing worksheet look like?}},
  year = {2026},
  howpublished = {Table 3, isoglu.com},
  url = {https://isoglu.com/insights/exhibits/isoglu-2026-what-is-lead-routing-fig04/},
  note = {From the essay {What is lead routing? Assignment is a measurement boundary}}
}

Embed this exhibit

Copy this HTML to use the PNG exhibit on your site with its source line and a link back to the exhibit page.

<figure>
  <a href="https://isoglu.com/insights/exhibits/isoglu-2026-what-is-lead-routing-fig04/">
    <img src="https://isoglu.com/social/isoglu-2026-what-is-lead-routing-fig04.png" alt="Table 3: What does a routing worksheet look like?" width="3200" height="2400">
  </a>
  <figcaption>Table 3: What does a routing worksheet look like?. Source: Table from this essay. Sources and interpretation are given in the article. <a href="https://isoglu.com/insights/exhibits/isoglu-2026-what-is-lead-routing-fig04/">View exhibit</a>.</figcaption>
</figure>