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Table 5From “What is knowledge transfer? Absorptive capacity, operational replication, and stickiness”

The Knowledge Transfer RACI Matrix

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Table 5The Knowledge Transfer RACI Matrix

Capability Transfer Workflow MilestoneChief Revenue / Tech OfficerEnablement / RevOps DirectorElite Subject Matter ExpertFrontline People ManagerLearner / Recipient
Capability Gap Identification & Practice SelectionAccountableResponsibleConsultedConsultedInformed
Root-Cause Analysis & Causal Ambiguity ExtractionInformedAccountableResponsibleConsultedInformed
Modular Playbook Codification & Rubric DesignInformedAccountableResponsibleConsultedInformed
Software Guardrail Embedding (CRM / CPQ / CI-CD)InformedAccountableConsultedInformedInformed
Prerequisite Diagnostic Screening & LevelingInformedAccountableInformedResponsibleResponsible
Apprenticeship Pairing & Live Call Co-PilotingInformedConsultedResponsibleAccountableResponsible
Deliberate Practice Clinics & Simulation SparringInformedAccountableConsultedResponsibleResponsible
Certification Gate Evaluation & Lead AllocationInformedConsultedInformedAccountableResponsible
Weekly Supervisory Coaching & Call InspectionInformedConsultedInformedAccountableResponsible
Quarterly Habit Decay Audit & Playbook RefinementAccountableResponsibleConsultedConsultedInformed

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Source: Table from this essay. Sources and interpretation are given in the article.

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APA 7

Isoglu, S. (2026). The Knowledge Transfer RACI Matrix [Table]. isoglu.com. https://isoglu.com/insights/exhibits/isoglu-2026-what-is-knowledge-transfer-fig07/

BibTeX
@misc{isoglu-2026-what-is-knowledge-transfer-fig07,
  author = {Isoglu, Sinan},
  title = {{The Knowledge Transfer RACI Matrix}},
  year = {2026},
  howpublished = {Table 5, isoglu.com},
  url = {https://isoglu.com/insights/exhibits/isoglu-2026-what-is-knowledge-transfer-fig07/},
  note = {From the essay {What is knowledge transfer? Absorptive capacity, operational replication, and stickiness}}
}
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  <figcaption>Table 5: The Knowledge Transfer RACI Matrix. Source: Table from this essay. Sources and interpretation are given in the article. <a href="https://isoglu.com/insights/exhibits/isoglu-2026-what-is-knowledge-transfer-fig07/">View exhibit</a>.</figcaption>
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