Table 1From “The funnel bottleneck nobody's measuring.”
Which parts of the funnel a system writes to
The middle column is the whole argument: a stage is measured when a system owns it, and the seam is owned by nobody.
Table 1Which parts of the funnel a system writes to
| The interval | Which system owns it | What gets recorded |
|---|---|---|
| Campaign to lead | Marketing automation | Volume, source, cost |
| Lead to first human action | Neither | Nothing, in the stacks I have worked in |
| First action to qualification | Sales, informally | An outcome, not a duration |
| Qualification to opportunity | CRM | Stage, date, owner |
| Opportunity to close | CRM | Everything, in detail |
| Close to renewal | Customer success | Increasingly, everything |
Swipe or scroll horizontally if the table is wider than your screen.
Source: Author's own classification. Not a finding of any cited paper.

From the essay
Revenue operations & AI
The funnel bottleneck nobody's measuring.
The funnel you instrument is the one your CRM can see. The most expensive interval in it happens between two systems, and shows up in neither.
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