Table 44 Sept 2026From “What is a customer health score?”

Cross-Functional RACI Governance Matrix

Table 4Cross-Functional RACI Governance Matrix

Core Operational Activity	Customer Success (CSM)	RevOps & Analytics	Product & Engineering	Account Executive (Sales)	Executive Sponsor / CCO
Telemetry Pipeline Maintenance	Informed	Responsible	Accountable	Informed	Informed
Score Model Calibration	Consulted	Responsible	Informed	Informed	Accountable
Daily Health Alert Triage	Responsible	Accountable	Informed	Informed	Informed
At-Risk Remediation Playbook	Accountable	Informed	Responsible (Bugs)	Consulted	Informed
Executive Alignment Outreach	Responsible	Informed	Informed	Consulted	Accountable
Expansion Readiness Clearance	Accountable	Informed	Informed	Responsible	Informed
Post-Mortem Churn Analysis	Responsible	Accountable	Consulted	Consulted	Informed

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Source: Table from this essay. Sources and interpretation are given in the article.

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From the essay

Growth that compounds

What is a customer health score?

A customer health score combines behavioral signals to predict account risk. Distinguish risk ranking from profitable retention intervention targeting.

4 Sept 2026

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Isoglu, S. (2026). Cross-Functional RACI Governance Matrix [Table]. isoglu.com. https://isoglu.com/insights/exhibits/isoglu-2026-what-is-a-customer-health-score-fig07/

BibTeX

@misc{isoglu-2026-what-is-a-customer-health-score-fig07,
  author = {Isoglu, Sinan},
  title = {{Cross-Functional RACI Governance Matrix}},
  year = {2026},
  howpublished = {Table 4, isoglu.com},
  url = {https://isoglu.com/insights/exhibits/isoglu-2026-what-is-a-customer-health-score-fig07/},
  note = {From the essay {What is a customer health score?}}
}

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  <figcaption>Table 4: Cross-Functional RACI Governance Matrix. Source: Table from this essay. Sources and interpretation are given in the article. <a href="https://isoglu.com/insights/exhibits/isoglu-2026-what-is-a-customer-health-score-fig07/">View exhibit</a>.</figcaption>
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